Specialists in mediation and conflict management

Through our partner networks we have access to a team of trainers experienced in psychology, non-verbal behavior, conciliation and arbitration techniques. They are ready to assist you to learn how to identify and manage conflicts within your organization or with clients and third parties.
Society teaches us to regard “conflict” as negative but this need not be so. In fact, it can be very positive and healthy if it is managed effectively. Healthy conflict can create growth and innovation, new ideas and ways of thinking and additional management options.
If conflict is understood, it can be effectively managed by reaching a consensus that meets the needs of both parties. This results in even stronger relationships between the parties.

WOULD A THIRD-PARTY NEUTRAL MEDIATOR BE HELPFUL TO YOU IN DISCRIMINATION AND OTHER NON-CONTRACT WORKPLACE DISPUTES?

EXTERNAL MEDIATORS serve as an effective intervention in employment disputes ranging from harassment to discrimination.

Mobbing, bullying and harassment cost industry billions each year. They destroy morale, trust and initiative rendering an organization dysfunctional and unproductive with a climate of guilt, anxiety, paranoia, negativity and high levels of sick leave. Key players go to competitors. Today, victims often resort to legal redress but also to retaliation, murder and suicide. The impact on the organization’s finances, efficiency and reputation are long lasting.

Most company employees and managers are very reluctant to report harassment, bullying, mobbing or discrimination cases to Human Resources / Internal Conciliators / Whistleblower lines. This is why external interventions are necessary.

How We Work & What We Can Offer

• A confidential helpline for callers to speak to a conciliator and air their concerns/grievances.
• Intervention teams with a unique international mix of legal, managerial, psychological and intercultural know-how.
• A pragmatic and proactive approach throughout in order to reach a rapid solution to the problem.
• We do not impose solutions, but help both parties find an acceptable outcome on their own terms.
• After an acceptable outcome has been achieved, there are often residual issues and tensions to be managed. We provide team building workshops to restore trust and harmony.